Makeup artist and online personality Hayley Johnsen says she wants a refund from the Palo Alto Inn after finding her room infested with maggots.
PALO ALTO — A makeup artist and internet personality says her stay at a boutique hotel in one of the Bay Area’s toniest towns was interrupted by hundreds of uninvited creepy crawly guests. And when she didn’t immediately get a refund, she unleashed her loyal fan base on the establishment.
Hayley Johnsen, known as hayleyyjay to her 71,000-plus Instagram followers, took to Twitter on Monday night to describe the horror of finding her room at the Palo Alto Inn infested with maggots.
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On her social media posts, Johnsen said she when was not given a refund, she called police. Then she asked her social media followers to “avenge” her by calling and complaining.
Friday, a representative of the hotel reached out to this newspaper to say Johnsen was issued a refund Tuesday, and management sent an apology via e-mail Wednesday morning at 6:59 a.m. In a Friday tweet, Johnsen confirmed that the refund was received.
The hotel management provided a copy of the apology e-mail to this newspaper.
“We are shocked to hear about your stay and hope you will accept our sincerest apology,” the hotel management wrote. “Please know that we have issued you a full refund.”
In the e-mail, the hotel explained why it did not immediately offer a refund, saying the night staff does not have the authority to do so, and acknowledged the condition in the room “is not at all acceptable.”
“Once again, on behalf every one of us here, please accept our sincerest apology for your negative experience with us,” the hotel management said.
In her Twitter post, Johnsen said she was taking a bath when something caught her eye.
“It was a maggot. Then I really open my eyes. Maggot. Maggot. Maggot. HUNDREDS OF MAGGOTS IT SEEMS. COMING DIRECTLY OUT OF THE WALL. ALL OVER THE BATHROOM.”
Video of larvae wriggling on the floor was included in the thread.
Johnsen said she yelled for her boyfriend, who stepped on several of the maggots as he raced into the bathroom. The couple decided to leave, but not before calling the manager.
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Ten minutes passed before a “disgruntled older man” stormed out of the front office to inspect the room, Johnsen said. When she pointed out the maggots, he reportedly told her he could not see them. He also reportedly insinuated the couple had brought the bugs with them.
The man told her the hotel didn’t give refunds but offered to put the couple up in a different room.
“We say absolutely not,” Johnsen said. “It’s almost midnight. This is a health hazard. We want our money back now. He said he could maybe ask his manager tomorrow if they can ‘work something out.'”
Johnsen said her boyfriend told the man the couple would sue if they didn’t receive a refund.
“The manager FLIPS out and says that’s it you’re checking out, no refund!” Johnsen said.
Unsure of what to do next, Johnsen phoned the police. She said it took an officer “four seconds” to come to the same conclusion that the couple could not stay in the room.
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Janine De La Vega, a spokeswoman for the Palo Alto Police Department, confirmed that an officer responded to the call, “but they left without writing a report because this was not a police matter, it was a civil matter.”
When the hotel didn’t immediately refund the $300 she paid for the room, Johnsen asked her Twitter followers to “avenge” her by calling and complaining. Soon the hotel had enough negative reviews on Yelp for the website to step in and start its “cleanup process.”
— hayleyyjay (@hayleyyjay) July 10, 2018
“This business recently made waves in the news, which often means that people come to this page to post their views on the news,” Yelp said in an alert.
“While we don’t take a stand one way or the other when it comes to these news events, we do work to remove both positive and negative posts that appear to be motivated more by the news coverage itself than the reviewer’s personal consumer experience with the business.”
Isabella Shields, marketing manager for the Palo Alto Inn, described the situation as “unfortunate and shouldn’t have happened.
“Understandably she would would be upset,” Shields said. “We’ve called her, but we can’t get in touch with her. We’re sorry. How can we make this right?”
Shields added that pest control experts were brought in to the hotel Tuesday to determine the root of the maggot problem, and the issue was fixed.
Shields said the hotel has been a family run business for more than 40 years and has never had an issue like this one.
Johnsen did not immediately respond to a request for comment from this news organization, but she told the Daily Dot, “I don’t normally put things like that on them but I felt so disgusted, violated and appalled that there was no way I wasn’t going to share it.”
On its webpage, the Palo Alto Inn bills itself as the city’s newest neighborhood boutique hotel and a “stress-free place where you always feel comfortable and relaxed.”
Source : https://www.mercurynews.com/2018/07/12/makeup-artist-finds-maggots-in-palo-alto-hotel-room-asks-twitter-followers-to-avenge-her-when-denied-refund/Terima Kasih Telah Mengunjungi Website Ini